Returns & Exchanges
At Francesca, we want you to love every piece you wear, which is why we offer a seamless 30-day return window for all unworn apparel and accessories. Simply ensure your items have the original tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed packing slip to ensure faster processing at our warehouse.
Ship It Back
Affix the prepaid shipping label provided in your portal confirmation and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing