Frequently Asked Questions
Everything you need to know about shopping with Francesca.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can choose a full refund to your original payment method or an exchange for a different size or style.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'True to Fit' customer reviews.
What payment methods do you accept?
Francesca accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Francesca, we are committed to ethical fashion. Over 60% of our current collection is made from organic or recycled materials, and we work exclusively with certified fair-trade manufacturing partners.